Welcome to Shadow Hills RV Resort. The following guidelines are designed to ensure guests have a safe and enjoyable stay.
Automobiles: Guests may park up to two vehicles inside their registered site. If space permits, additional parking may be available; please inquire at the front desk. A nominal fee may apply. Compliance with City Fire Code requires all streets to remain clear. The painted site number designates the boundary of each site. RV maintenance may not be performed without prior written permission from our Staff
Check-In/Out Time: Check-in time is 2:00pm. Check-out is 11:00am. It would be our pleasure to accommodate your early arrival or late departure requests if availability permits. A nominal fee may apply.
Fires: Propane and charcoal grills are permitted. For safety reasons, open and/or wood fires are not allowed other than resort sponsored events. Please do not place BBQ grills on top of the picnic tables as they will melt the tables. Guests will be responsible for replacement cost of tables.
Fitness Center: Use of the fitness center and its equipment is at the risk of the user. Guests under 18 years of age are not permitted inside the fitness center without adult supervision. Do not use the equipment unless you are deemed fit to do so by a doctor and are not experiencing any pain.
Guest Responsibility: Guests are responsible for the conduct, behavior, costs, and damages of, or by themselves, their visitors, and their children at all times. Please be sure all children know and understand the resort rules as we consider them our guests also with all the responsibilities and privileges enjoyed by all guests. Registered guests are welcome to host a reasonable number of day time visitors. Overnight visitors must be registered guests at your site. Please inform the front desk of all visitors prior to their arrival. A nominal resort fee may apply.
Pool/Spa: There is no lifeguard on duty. Use of the pool and spa are at the risk of the user. Guests under the age of 14 must be accompanied by an adult inside the pool gates. Guests under the age of 14 are not permitted in the spa. Proper swim attire must be worn. Young guests who are not potty trained are not allowed in the pool or spa. Please do not bring any glass to the pool area. If you have bottles or glassware, the front desk is happy to supply you with plastic cups to use in the pool area. Pool rules are posted and must be adhered to. The pool and spa are generally open from 9 am until dusk, however, times are subject to change as conditions dictate.
Pets: We welcome your well behaved pets. Pets should be on a leash 6ft. or shorter when being walked around the resort. A maximum of two pets per site is allowed. Barking, growling, or aggressive behavior will not be tolerated and may result in you being asked to leave the Resort. Pets are not allowed in the buildings, or the pool area. Please clean up and properly dispose of all pet waste. We offer 2 dog parks where clean up stations are available. Pets cannot be left unattended outside of your RV or at the Dog Park. You are responsible for complying with all applicable requirements for vaccinations and leash laws.
Management: Shadow Hills RV Resort, its owners, staff, management, staff, and affiliated businesses and associates will not be responsible for any loss due to fire, water, weather, collision, accident, or theft, nor any loss, damages, injury, or death to any guest or visitor or the property of either. Presence on the property constitutes agreement with these rules.
Sites: While we encourage the personalization of your outdoor living space, please keep your site clean and free of clutter at all times. Outdoor/patio furniture is allowed, however items such as appliances, utility trailers, indoor furniture, laundry, etc. are not permitted outside your RV. All pet fencing, tent and shade structures must be pre approved by management. The back of your rig should not extend over the concrete area behind your site to allow for landscape maintenance.
Smoking: Smoking is permitted at guest sites and designated common areas only. Please be considerate of your neighbors. Dispose of all litter appropriately due to the dry conditions. Illegal drugs or substances are not permitted in the resort. No Smoking inside any buildings.
Speed Limit: The safety of our guests is very important to us. Please observe the 5 MPH speed limit inside the resort at all times.
Trash: Please keep your site clean and neat. We provide trash pick up at your site each morning as a service to our guests. Please secure your trash inside a closed bag and place it in front of your site by 9:00 am. Please do not place trash outside at night. SHRV is going green. We would be happy to also pick up any recyclables you may have. Please inquire at office for recycle bags.
Outside Vendors: The front desk staff will be happy to assist you in arranging services such as RV/car washing, vehicle maintenance, windshield repair, etc. All outside vendors must be approved by management and checked in at the office prior to commencing work inside the resort.
Quiet Hours: Courtesy and respect for others is essential to everyone’s enjoyment of the resort. Please keep excessive noise to a minimum and maintain peace and quiet between the hours of 10pm -8am, especially if you are arriving or departing during those hours.
RV/Car Washing: Vehicles may be washed at the resort with prior approval only. Drought conditions may prohibit. Please contact the front desk for information. A nominal fee may apply.
RV Requirements: RV’s must be maintained in a “Pride of Ownership” condition. While we appreciate “classic RV’s,” coaches older than 10 years must be approved prior to check in. Generators may not be operated inside the resort without prior approval by management. Water pressure reducers are recommended in case of pressure fluctuations. Surge protectors are recommended in case of electrical surges. Please do not run engines unnecessarily. Proper insurance coverage must be current on all vehicles.
Health Department Regulations state that sewer hoses must be elevated off the ground.
Guests with holding tanks containing non-biodegradable chemicals are prohibited from hooking up to the sewer connection at the resort. Sewer hoses must be raised off the ground and connected with a secure and sealed connection. Please only use products in your holding tanks that guarantee environmental safety. Use of non-biodegradable chemicals in holding tanks is strictly prohibited by California state law. For information or supplies to help with the safe management of holding tanks, please inquire at the front desk.
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